The Club Swan® Membership Agreement (“Agreement”) is between AU Card Limited, dba Club Swan, 1 King William Street, London EC4N 7AF United Kingdom, including its affiliates and successors (“Club”, “us, “we”, “our”) and the applicant, (“you” and “yours”) for the purpose of applying for the Club Swan® Membership and its successor (“Membership”) which provides access to private financial services, personal concierge, asset sales, travel booking, personal shopping and other bespoke goods and services. Except as otherwise provided in this Agreement, if any provision contained in this Agreement conflicts with any provision in any other document as part of the Club Swan® Membership, the provision contained in this Agreement shall prevail, govern and control.
NOW THEREFORE, in consideration of the promises and covenants hereinafter contained, and other good and valuable consideration, the receipt and legal adequacy of which is hereby acknowledged, the Parties hereby agree as follows:
Effective Date. This Agreement for Membership is subject to approval and will not become effective until Club accepts you as a member. You must provide required information about you prior to becoming a Member and Club’s acceptance of you as a Member. The date of Club’s acceptance of this Agreement shall be the Effective Date for Membership purposes, which shall be calculated from the day your financial accounts are opened. Your Membership is subject to your payment of Subscription Monthly Fees, which shall be paid at the beginning of each month following the payment of the Joining Fee to continue to receive the services under your Membership.
Privacy Statement. All customer data is kept secure and complies to the principles of the General Data Protection Regulation (GDPR). We are committed to keeping your personal data secure. We will not pass information we hold about you to any third party other than: (i) to our Services Providers that support the services rendered to you under this Agreement; (ii) to persons acting as our agents or partners under strict confidentiality obligations, (iii) to agencies and other organizations who may use or request your information to prevent and detect fraud, money laundering, terrorist financing or other financial crimes. If we transfer information to a third party in a country outside of the European Economic Area (EEA), we will ensure that the third party agrees to apply the same levels of protection that we are legally obligated to maintain when we process personal data. You have a right to inspect the personal data we hold about you. You will be solely responsible to ensuring that the details you provide to us are true, complete and accurate.
Personal Data. The information we collect from you may include your name, physical address, phone number, electronic email address, date of birth, taxpayer ID number, national ID, a self-portrait photograph, bank account information, credit card information, etc. You agree to promptly provide us with the information we request for the purpose of identity verification and to comply with regulations regarding anti-money laundering and terrorist financing. To verify your identity, we may use our Service Providers, digital tools and other electronic records and commercial and governmental databases to obtain a positive match of legal name and address. Sometimes finding your information using such databases does not work because the information is unavailable, or your name or address has changed. If we cannot verify your personal information, we will ask you to send us documentation through to our customer onboarding team that confirms your identity.
Services. The Services provided to Members are those listed in Schedule 1. E-Money services and payment services are provided through Club’s trusted independent third-party service providers under the provided terms and conditions and cardholder agreements (collectively the “Service Providers”).
Asset Sale. Membership provides Members the opportunity to sell assets and use proceeds to purchase goods and services or receive proceeds of the sale into designated accounts, subject to a separate successful KYC and acceptance by our service provider. The deposit of asset sale proceeds shall incur a fee which shall be assessed at the time of the transfer from Club to Member’s designated account or prior to proceeds being used to pay for goods and/or services. Please refer to the “Club Swan® Digital Asset Agreement” for more information regarding the manner and the fees associated to this service. You agree that you assume the risks of loss from a general suspension in buying, selling or owning digital assets by any governmental authority from which either party of this Agreement may be subject to. You agree to bear all the costs associated to the refund or return of the Digital Assets should we need to comply with any regulatory obligations. This service is not regulated by the Financial Conduct Authority (FCA). You understand that the price or value of digital assets can rapidly increase or decrease at any time. The risk of loss in holding digital assets can be substantial. Digital assets received by us in relation to cryptocurrency transactions will not be safeguarded (under the UK Electronic Money Regulations 2011) or covered by the Financial Services Compensation Scheme. We do not make any representation regarding the advisability of transacting in cryptocurrencies. We cannot guarantee the timeliness, accurateness, or completeness of any data or information used in connection with you holding any exposure to cryptocurrencies.
Payments. You are hereby liable for the payment of the fees set forth herein and as amended from time to time. You agree to promptly tender payment for all Services provided to you by or through Club and its Service Providers. All payments, costs and fees under this Agreement are non-refundable and not prorated, except as provided under applicable law. Late payments shall accrue interest at 3% interest per calendar month or the maximum amount allowed under applicable law. You are responsible for all costs associated with payment collection, including but not limited to attorney fees, staff time cost, operational costs and court costs and you agree to indemnify Club for all costs associated with collection.
Subscription Monthly Fees. Subscription Monthly Fees are owed to Club Swan pursuant to Schedule 1. You expressly agree to submit payment of the Subscription Monthly Fee throughout your Membership with us. Subscription Monthly Fee start following the first month of your Membership. You may choose to enroll to a recurring subscription monthly fee during your account setup. If you agree to this option, you authorize us to automatically debit the Subscription Monthly Fee from your Membership currency account balances (USD/GBP/EUR), on a monthly basis. You may choose to manage future Subscription Monthly Fees by switching to pay your Subscription Monthly Fee via credit/debit card on a recurrent basis under Continuous Payment Authority (CPA). The CPA is a type of regular automatic payment wherein you grant permission to us to debit money from a credit or debit account whenever you owe us fees. You may cancel your preferred payment methods by submitting a request through the Account Management Section of your Accounts or by contacting Club Member Support Team.
Should you owe us any Subscription Monthly Fees and you are either (i) not subscribed to automatic account debit or CPA, or (ii) the amounts included in your account balance are not sufficient or the credit card information in your account is faulty or no longer valid, your Membership account and all Membership services may be suspended until we receive payment of (i) one Monthly Fee applicable to your Membership Tier, and (ii) the Reactivation Fee collected by our affiliates. If you owe us Subscription Monthly Fees, you may only log into your account to submit the then current balance owing amount. YOU AGREE THAT CLUB AND CLUB’S SERVICE PROVIDERS SHALL NOT BE LIABLE TO YOU FOR ANY LOSS OR DAMAGE CAUSED BY THE APPLICATION OF THE PROVISIONS IN THIS CLAUSE. YOU AGREE TO HOLD HARMLESS CLUB AND CLUB’S SERVICE PROVIDERS AND TO INDEMNIFY CLUB AGAINTS ALL EXPENSES AND LIABILITIES REASONABLY INCURRED BY US IN CONNECTION WITH OR ARISING OUT OF ANY ACTION, SUITE OR PROCEEDING BY REASON OF THE PROVISION SET FORTH ABOVE.
If you fail to make any payment and amounts due cannot be sufficiently collected, we may choose to terminate your account after 90 days the payment is due and proceed to collect due amounts under this Agreement.
Membership Rules and Regulations. You acknowledge and agree that you have received, read, understood, and agreed to this Agreement. You agree to be fully bound by the terms and conditions of this Agreement and any changes made from time to time. If you do not agree with an the updated or amendment to this Agreement, you agree to cancel your Membership within 10 days of the amendment. Your continued use of Your Membership is evidence of your agreement of any changes to this Agreement. Check back to the website often to remain apprised of the current version of this Agreement and the Club Swan® Cardholder & Currency Account Terms and Conditions.
No Ownership or Right to Participate in Management. You acknowledge and agree that the Membership does not include (i) any ownership, equity, or other proprietary interest in Club or any of its assets, (ii) any right to receive or participate in Club’s earnings, nor (iii) any voting rights or any right to participate in Club’s management or operation.
Contact. You expressly agree to be contacted by Club and associated third-party Service Providers through the phone number and email address provided by you. You agree to receive all membership information through the email and telephone number you provide. You hereby authorise Club and its Service Providers to contact and obtain information from your personal references identified herein. You also authorise Club to inquire after your bank and creditors concerning you and to conduct any other check of your personal history. Club shall keep any information obtained confidential with respect to persons not authorised by Club and its Service Providers to evaluate your application.
Termination. Club may terminate this Agreement at any time for breach of this Agreement by You. Club may also terminate this Agreement, without cause, at any time by given written notice to you. Our Service Providers may also terminate or discontinue the products or services included in this Agreement, without cause, at any time by given written notice to you. Please refer to the Club Swan® currency and cardholder terms and conditions to review the process upon termination of this Agreement. YOU HEREBY HOLD HARMLESS CLUB AND ITS SERVICE PROVIDERS AGAINST ANY LOSS OR DAMAGE RESULTING FROM OR IN CONNECTION WITH THE TERMINATION OF THIS AGREEMENT OR CESSATION OF THE SERVICES PROVIDED HEREIN.
You may cancel this agreement in accordance with applicable law, otherwise all fees are non-refundable.
Indemnification and Assumption of Risk. By using the Membership, You agree to indemnify, defend and hold Club and its Service Providers (and both of their owners, officers, employees and other agents) harmless from and against any and all liabilities, costs (including reasonable attorneys’ fees, court cost, expert witnesses), claims, demands or damages incident to or arising out of the acts or omissions by you or your family members or anyone given permission by you to use the Membership or Services as a guest (“Guest”). You agree that you will reimburse Club for any and all transactions or Service which are made by anyone authorised by you to use Your account and/or assets, including but not limited to your children, your spouse/partner, your household staff member(s), your Guest(s) and/or employees, and anyone acting under your direction or permission whether in writing or otherwise. Member agrees to fully cooperate in the civil and criminal prosecution of anyone engaged in unauthorized use of your account and/or assets, and your failure to cooperate will be deemed as the claimed unauthorised transaction or Service as being authorised by you as valid and you shall be responsible to indemnify Club for all expenses incurred during the investigation and resolution of any such claim. You hereby authorise Club to deduct indemnification amounts from your account or asset proceeds.
Limitation of Liability. IN NO EVENT WILL CLUB BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS, REVENUE, PROFITS, STAFF TIME, GOODWILL, USE OR OTHER ECONOMIC DAMAGE) WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE WHETHER YOU HAVE BEEN PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CLUB AND IT SERVICE PROVIDERS DO HEREBY DISCLAIM ANY AND ALL WARRANTY, GUARANTEE AND/OR REPRESENTATION, EXPRESS OR IMPLIED, REGARDING ALL GOODS AND SERVICES PURCHASES MADE THROUGH CLUB OR BY OUR THROUGH ITS SERVICE PROVIDERS INCLUDING BUT NOT LIMITED TO GOODS DAMAGED, UNDELIVERED OR OTHERWISE, TRAVEL SERVICES, HOTELS, TRANSPORTATION, LODGING, CONCIERGE SERVICES, AIR FARES AND/OR CHARTERS, OR ANY OTHER SERVICE AND/OR GOODS PROVIDED, ALL GOODS AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OR GUARANTEE OF ANY TYPE.
IN ANY OTHER CASE, THE AMOUNT OF DAMAGES RECOVERABLE AGAINST CLUB FOR ANY ACT OR OMISSION HEREUNDER WILL NOT EXCEED THE LESSER OF THE AMOUNTS PAID UNDER THIS AGREEMENT WITHIN THE TWELVE (12) MONTHS PRECEDING THE DATE OF NOTICE OF THE APPLICABLE CLAIM.
THIS SECTION SHALL SURVIVE FAILURE OF ANY EXCLUSIVE REMEDY AND DEEMED A WAIVER BY MEMBER. ANY INSTRUCTIONS OR ORDERS PLACED BY YOU WILL BE COMPLETED TO THE BEST OF OUR ABILITY, WE MAKE NO GUARANTEE OR WARRANTY OF MERCHANTABILITY REGARDING SUCH. YOU WAIVE RIGHTS TO THE FULLEST EXTENT PERMITTED BY LAW UNDER THE PAYMENT CARD INDUSTRY DATA SECURITY STANDARD AND RELEASE CLUB FROM ALL CLAIMS AND OBLIGATIONS UNDER THE PAYMENT CARD INDUSTRY DATA SECURITY STANDARDS AND THE UK CONSUMER CREDIT ACT.
Disputes. This Agreement is governed by the laws of the United Kingdom (UK). The exclusive venue for all disputes shall be decided in the UK. This Agreement is written and available in English and all correspondence with you in respect of your Membership shall be in English. In the event that this Agreement are translated, the version in English shall take priority. Any dispute or difference arising out of or in connection with this contract shall be determined by the appointment of a single arbitrator to be agreed between the parties, or failing agreement within fourteen days, the parties hereby agree that the dispute shall be referred to an finally resolved by arbitration under the LCIA Rules. Either party agrees to provide to the other a 30-day written notice of dispute. Both parties in this Agreement will split the cost to initiate a dispute through arbitration. The prevailing party shall have the right to collect from the other party its reasonable costs, including but not limited to attorneys’ fees and expert witnesses. YOU IRREVOCABLY WAIVE TO THE FULLEST EXTENT PERMITTED BY LAW ANY OBJECTION THAT YOU MAY HAVE OR HEREAFTER HAVE TO THE LAYING OF THE VENUE INCLUDED IN THIS CLAUSE, AND ANY CLAIM THAT ANY SUCH ACTION OR PROCEEDING BROUGHT HAS BEEN BROUGHT IN AN INCONVENIENT FORUM. NO CLAIM ARISING OUT OF THE AGREEMENT, REGARDLESS OF FORM, MAY BE BROUGHT MORE THAN THE SHORTER OF SIX MONTHS OR THE MINIMUM PERIOD ALLOWED BY LAW AFTER THE CAUSE OF ACTION HAS OCCURRED. YOU AGREE AND UNDERSTAND THAT YOU AND WE ARE GIVING UP: (I) THE RIGHT TO TRIAL BY JURY; (II) THE RIGHT TO PARTICIPATE IN OR BE REPRESENTED IN ANY FORM OF CLASS ACTION INCLUDING BUT WITHOUT LIMITATION ANY CLASS ARBITRATION (“CLASS ACTION WAIVER”).
Non-Waiver. No delay or failure on the part of Club in exercising any right hereunder shall operate as a waiver of any right of Company, as the case may be, except to the extent specifically waived in writing.
Severability. This Agreement is assignable by Club. This Agreement and Membership are personal to the Member and are not assignable by Member to any other entity or individual.
Enforceability. In the event that any part of this Agreement is held not to be enforceable, this shall not affect the remainder of this Agreement which shall remain in full force and effect. Your payment and/or use of the Membership is conclusive evidence of your agreement to be bound by the terms and conditions of this Agreement.
Customer Services. The Club Member Support Team may be contacted in the following ways:
|Mobile Application:||Refer to the “Contact Us” information in the mobile application|
|Phone:||+82 704 784 4351|
|Post:||AU Card LLC, 1 King William Street, London EC4N 7AF United Kingdom
Attention Club Swan® Member Support
Fees are due at the time of service and are non-refundable, unless otherwise provided under applicable law. In the event you choose to cancel Your Membership within 14 days from your Joining Fee, you will be refunded your Membership payment back, less any applicable fees. Please refer to the Club Swan® Cardholder & Currency Account Terms and Conditions for fees associated to your card and e-money accounts. Membership services and benefits are subject to change without notice; Club reserves the right to make substitutions. Members who qualify for the currency account will be notified and issued an individual multi-currency emoney account subject to the Club Swan® Multi-Currency Emoney Account Terms and Conditions. If a Member does not qualify for a currency account, the Club Swan® Currency Account Terms and Conditions are not applicable to such unqualified Member and the unqualified Member will not be issued a currency account.
|Monthly Fee (starting month 2)||$35||$75||$125||$250|
|Card Type*||Standard Plastic||Standard Plastic||Limited Edition Aluminum||Limited Edition Stainless-Steel|
|Personal Shopping (25 free requests per month)
Additional request: $4.20 quote / $5.75 complete orders
|Luxury Product Procurement||Included|
|24/7 Concierge Team||Included|
|Private Event & Party Consultee||None||None||None||Included|
|Dedicated Phone Hotline Support||None||None||None||Included|
|10% Travel Discounts – Low Rates||Included|
|Up to 50% Off First and Business Class Airfare||Included|
|Exotic Car Rental||None||Included||Included||Included|
|Black Car Airport Transfer||None||None||Included||Included|
|Corporate Group Travel Specialist||None||None||Included||Included|
|Private Aviation & Private Yacht||None||None||None||Included|
|Digital/Crypto Wallets (BTC, ETH, BCH) ***||Included|
|Crypto to Fiat Liquidation / Instant Liquidation||3%||2%||1.50%||0.50%|